Last Updated: July 25, 2025
Live Animal Purchase Policy
All sales, payments, and deposits are considered final. The only exceptions are if an animal cannot be delivered as promised, if we ship the incorrect animal, or in the rare event that an animal arrives deceased (DOA).
Due to the nature of live animal sales and to maintain the highest standards of health and safety, returns are not accepted. If you believe there is a problem with the animal you received, please contact us immediately to resolve the issue.
Deposits or partial payments not completed may be forfeited. At our discretion, we may choose to offer store credit in such cases.
We stand behind the animals we produce and strive to resolve all issues fairly and professionally. Contact us before purchasing if you have any questions.
1. Age Requirement
You must be of legal age in your location to make a purchase. If you are a minor, parental consent is required to use our services.
2. Right to Refuse Service
We reserve the right to refuse service, cancel orders, or terminate accounts for any reason at our discretion.
3. Product Descriptions and Information
We do our best to provide accurate details about our animals and products. However, colors, patterns, and other natural traits may vary. Please contact us if you need more information before placing an order.
4. Pricing and Availability
Prices are subject to change at any time without notice. Availability of animals or products is not guaranteed until the order is confirmed.
5. Shipping and Delivery
We ship animals via approved overnight carriers to ensure safe and timely delivery. Shipping schedules are weather and location dependent. Customers are responsible for providing a safe delivery location and being available to receive the shipment.
6. Billing and Payments
All transactions must be made with accurate billing and contact details. We reserve the right to cancel any suspicious or incomplete orders.
7. Use of Website
You agree not to use our site or content for illegal purposes, to harass others, or to disrupt our services. Any such behavior will result in termination of service.
8. Comments and Feedback
We welcome your feedback, but by submitting any comments, you grant us the right to use them without limitation. Please keep interactions respectful and lawful.
9. Data and Privacy
Any personal information submitted is subject to our Privacy Policy, which explains how we collect and use your data.
10. Errors and Revisions
We are not liable for typographical errors or outdated information on our site. We reserve the right to correct or update content at any time.
11. Limitations of Liability
Our liability is limited to the maximum extent permitted by law. We are not responsible for indirect, incidental, or consequential damages.
12. Indemnification
You agree to indemnify and hold Small Town Xotics harmless from claims arising from your use of the site or breach of these terms.
13. Severability
If any part of these Terms is found invalid, the rest will remain enforceable and in effect.
14. Termination of Use
We may terminate your access to the site or services at any time for violations of these Terms. You may also stop using our services at any time.
15. Entire Agreement
These Terms represent the complete agreement between you and Small Town Xotics, overriding any prior communications or understandings.
16. Governing Law
These Terms are governed by the laws of the United States and applicable local regulations.
17. Updates to These Terms
We may update these Terms of Service at our discretion. Continued use of our site means you agree to any changes.
18. Contact Us
For questions about these Terms or your order, please email us at: support@smalltownxotics.com